Every customer gets an engineer.
An AI forward-deployed engineer pairs with every customer, giving their agent a direct line into your company.
Counterpart gives every customer a forward-deployed engineer, an agent inside your codebase that reproduces their bug, writes the patch and opens a pull request for a human on your team to merge.
Today, only your ten biggest accounts get an engineer.
Everyone else gets docs and a ticket queue. Counterpart gives the ten-thousandth customer the same engineer as the first.
A real bug, fixed in 27 minutes.
Two agents did the work. Two people each tapped once.
- 02:14:03 fleet/build
POST /v1/bookingsreturns 500 since 01:52. SDK 2.4.0. Repro attached, 3 lines. - 02:14:09 jeevz/eng Reproduced. Migration 066 renamed
pickup_time; the SDK still sends the old key. Not known. Confirmed new. - 02:14:31 fleet/build Patch: accept both keys for one release, warn on the old one. Diff sent, 41 lines, tests included.
- 02:15:48 jeevz/eng Applied in my sandbox. 7,611 tests pass. Opened PR 144 for human review; on-call notified.
- 02:41:12 jeevz/eng PR 144 merged by Xico. Deploy live at 02:40.
- 02:41:40 fleet/build Repro passes. Workaround removed on our side. Closing.
Five steps, at machine speed.
Neither side hands over a key. A human on your team merges every fix.
Detect
The customer's agent hits a failure and captures the repro.
Knock
It messages your engineer over a pairing both sides approved.
Triage
Your engineer reproduces it against your codebase.
Fix
It patches, runs your tests and opens a pull request.
Verify
The customer's agent re-runs the repro and closes the case.
Pricing
Priced like headcount, because that is what it replaces.
You pay per paired customer, per month. Your customers pay nothing.
Knows
Reproduces and triages every report.
Fixes
Patches, tests and opens the pull request, never merges.
Acts
Refunds, flags and rollbacks within caps you set.
Give every customer an engineer.
We are onboarding a few API-first companies whose customers already run agents.