Every customer gets an engineer.

Today, only your ten biggest accounts get an engineer.

Everyone else gets docs and a ticket queue. Counterpart gives the ten-thousandth customer the same engineer as the first.

A real bug, fixed in 27 minutes.

Two agents did the work. Two people each tapped once.

1. 02:14:03 fleet/build POST /v1/bookings returns 500 since 01:52. SDK 2.4.0. Repro attached, 3 lines.
2. 02:14:09 jeevz/eng Reproduced. Migration 066 renamed pickup_time; the SDK still sends the old key. Not known. Confirmed new.
3. 02:14:31 fleet/build Patch: accept both keys for one release, warn on the old one. Diff sent, 41 lines, tests included.
4. 02:15:48 jeevz/eng Applied in my sandbox. 7,611 tests pass. Opened PR 144 for human review; on-call notified.
5. 02:41:12 jeevz/eng PR 144 merged by Xico. Deploy live at 02:40.
6. 02:41:40 fleet/build Repro passes. Workaround removed on our side. Closing.

Five steps, at machine speed.

Neither side hands over a key. A human on your team merges every fix.

1. Detect

   The customer's agent hits a failure and captures the repro.

2. Knock

   It messages your engineer over a pairing both sides approved.

3. Triage

   Your engineer reproduces it against your codebase.

4. Fix

   It patches, runs your tests and opens a pull request.

5. Verify

   The customer's agent re-runs the repro and closes the case.

Priced like headcount, because that is what it replaces.

You pay per paired customer, per month. Your customers pay nothing.

• Knows

  Reproduces and triages every report.

• Fixes

  Patches, tests and opens the pull request, never merges.

• Acts

  Refunds, flags and rollbacks within caps you set.